Terms & Conditions
Written so a doctor can actually read it.
The terms covering this website, and a plain summary of how Sanjivanee is charged, who owns the records, and where clinical responsibility sits.
- Agreements aligned with the DPDP Act, 2023
- Healthcare complianceAgreements aligned with the DPDP Act, 2023
- Tailored to what a clinic actually needs
- Custom termsTailored to what a clinic actually needs
- Covered within the service agreement
- Support and updatesCovered within the service agreement
Jump straight to what you came for.
In short
Agreement to terms
By accessing and using this website you agree to the following terms and conditions. They govern your use of the website and of our services.
Intellectual property
All content on this site, including text, images and branding, is the property of AbrossIT. That includes logos, trademarks, software code, design elements and written content.
Information accuracy
The information provided on this website is for general purposes only and may be updated or changed without notice.
- We reserve the right to modify content, features and pricing without prior notice
- Content is informational, and is not intended as specific healthcare advice
Limitation of liability
We are not responsible for any direct or indirect damages resulting from the use of our website or services. This includes:
- Loss of data, or business interruption
- Technical issues or system downtime
- Decisions made on the basis of information on this website
- Third-party integrations or external service failures
Software products and services
Use of our software products is subject to a separate service agreement between AbrossIT and the clinic. The points below are the ones doctors ask about most often.
Charges
Sanjivanee is prepaid and charged on usage. A clinic recharges a wallet - a minimum of ₹200 per recharge, online or through us - and one rupee is deducted for each patient the clinic manages through the platform. The balance may fall to -₹20 so that a session is not interrupted; this is settled from the next recharge. Wallet balance does not expire and is not refundable. There is no monthly subscription, no setup fee and no contract, and a clinic may stop using the service at any time. Optional hardware - such as a reception tablet or token printer - is quoted separately where a clinic asks for it. Rates may change with prior notice to the clinic.
Your records
Data entered by a clinic remains that clinic's. Prescriptions can be exported as PDFs and visit data as a spreadsheet at any time, including when a clinic chooses to leave.
Clinical responsibility
Sanjivanee records and prints what a doctor enters. Any suggestion the software offers - including AI-assisted prescription suggestions drawn from a clinic's own past prescriptions - is advisory only. Every clinical decision, and the responsibility for it, remains entirely with the treating doctor.
Need the full service agreement?
For detailed service agreements and healthcare compliance terms, talk to us directly.
Questions about these terms? Ask us before you sign anything.